Customer services

Contact details update Update mobile number, email or communication details.

Address update Change correspondence or permanent address.

Nominee change Add, replace or correct nominee details.

Bank / NEFT details update Update bank account for benefits and claim payments.

Name correction Correct spelling or legal name in the policy record.

Date of birth correction Request correction of date of birth records.

Assignment / reassignment Register or cancel assignment of a policy.

Duplicate policy document Request a replacement or digital policy copy.

Policy branch transfer Transfer servicing branch for your policy.

e-Insurance account support Link or update electronic insurance account details.

Policy statement / status Receive policy status, premium schedule and benefit statement.

Premium mode change Change premium payment frequency where permitted.

Premium payment assistance Get help with digital payment or due premium.

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Failed / pending payment Report debit without receipt or pending gateway status.

Missing premium receipt Request a receipt for a successful payment.

Tax certificate Request premium-paid or tax-supporting certificate.

Auto-debit mandate Register, modify or cancel NACH / auto-debit instruction.

Payment refund status Track duplicate or reversed payment refund.

Premium calendar and reminders Set reminders for upcoming premium due dates.

Policy revival Request revival requirements for an eligible lapsed policy.

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Policy loan enquiry / request Check loan eligibility, available value and process.

Surrender value / request Request surrender quotation or submit surrender request.

Paid-up status Understand reduced paid-up benefit and options.

Bonus statement Request declared bonus and benefit illustration.

Maturity benefit support Get maturity date, discharge and payment guidance.

Survival benefit support Track scheduled survival benefit payments.

Annuity / pension service Pension payment, life certificate and annuity servicing.

Death claim intimation Register death claim and receive document checklist.

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Maturity claim Submit maturity discharge and payment documents.

Accident benefit claim Register accidental death or benefit claim.

Disability claim Submit disability benefit claim and medical records.

Rider claim Claim eligible rider benefits.

Claim status / document deficiency Track claim stage and submit missing documents.

KYC update Update identity, PAN, Aadhaar or address documents.

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PAN / Aadhaar update Add or correct PAN and Aadhaar details.

Document submission Upload requested policy, claim, KYC or payment documents.

Income proof update Submit income proof for proposal or servicing requirement.

Bank proof update Submit cancelled cheque or passbook for verification.

Request a callback Ask an advisor or support executive to call you.

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Branch / advisor appointment Schedule branch, phone, video or advisor meeting.

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Register grievance Raise a formal grievance with tracking and escalation.

Agent / advisor complaint Report service or conduct concern related to an agent.

Fraud / suspicious activity Report suspicious communication, payment or identity misuse.

Portal / app technical support Get help with login, OTP, MPIN, QR or portal errors.

WhatsApp support Continue the request through configured WhatsApp support.